Help & Knowledge Base
Frequently Asked Questions
Find clear answers to common inquiries about El Serafy Engineering's critical power infrastructure, official brand distribution, engineering consultancy, and maintenance support.
Got Questions?
Everything You Need to Know
Explore detailed technical answers covering our vendor partnerships, turnkey capabilities, testing & commissioning standards, and 24/7 service response.
Have More Specific Questions?
Can't find the exact technical specification or procurement details you are looking for? Our engineering team is available for custom consultations.
Contact Engineering Team
24/7 Emergency Response
For urgent electrical failures, power outages, and system faults:
+20 101 344 9116
We deliver high-reliability MV and LV electrical infrastructure solutions, including medium-voltage switchgear, cast resin dry-type transformers, uninterruptible power supply (UPS) systems, Automatic Voltage Regulators (AVR), Automatic Transfer Switches (ATS), Ring Main Units (RMU), Motor Control Centers (MCC), backup diesel generators, static transfer switches (STS), power factor correction, testing, commissioning, SLA preventive maintenance, facility management, and Building Management Systems (BMS).
Yes. We act as a full turnkey electrical contractor and systems integrator. Our scope spans engineering design, vendor procurement, equipment supply, site installation, testing and commissioning, integration, start-up, and long-term facility management.
Our customizable SLA contracts cover critical electrical infrastructure—such as UPS systems, transformers, switchgear, and backup power plants. They feature scheduled preventive maintenance, rapid corrective response, spare parts management, periodic testing, and direct access to our 24/7 client ticketing system.
In the event of an urgent power outage or electrical breakdown, clients can immediately contact our 24/7 dedicated emergency WhatsApp hotline at +20 101 344 9116. Registered SLA clients can also dispatch emergency requests through our digital ticketing portal.
Founded in 1989, El Serafy Engineering brings over 35 years of engineering leadership delivering mission-critical electrical installations, transformer distribution, and power protection systems across Egypt and international markets.
Our primary headquarters and technical operations center are located in New Cairo, Egypt. To serve international clients, we also operate regional offices in Dubai, United Arab Emirates, and Glendale, California, USA.
Partners & Manufacturers
El Serafy Engineering is the sole distributor and authorized service partner for Piller Blowers & Power Systems in Egypt. We supply, install, commission, and maintain Piller's high-performance rotary UPS systems, kinetic energy storage, ground power units, and power conditioning systems.
Yes. El Serafy Engineering is Siemens' first official transformer distributor in Egypt, specializing in high-efficiency Siemens cast resin dry-type transformers for commercial, industrial, and infrastructure facilities.
We maintain strong technical and commercial partnerships with top tier manufacturers worldwide, including Piller, Siemens, GE, Schneider Electric, ABB, and leading busway/ATS original equipment manufacturers (OEMs). Equipment choices are catered to meet exact consultant specs and project requirements.
Technical & Engineering
Yes. Our certified engineering staff conducts factory testing, primary and secondary injection tests, insulation resistance testing, site acceptance testing (SAT), thermal imaging, and complete system commissioning adhering to OEM guidelines.
All system configurations, panels, and equipment comply with relevant international codes including IEC, IEEE, NFPA, and local Egyptian electricity code requirements for safety, fault tolerance, and power efficiency.
Yes. We offer modular engineering engagement models—clients can hire us solely for equipment procurement (e.g., Piller UPS or Siemens dry transformers), specialized testing, preventive maintenance packages, engineering consultancy, or complete EPC contracting.
We deploy redundant power topologies (N+1, 2N) combining Piller rotary UPS systems, rapid ATS switches, busway distribution, and automatic voltage regulation to guarantee zero downtime and zero data loss during grid fluctuations.
Projects Portfolio
We have completed mission-critical electrical installations across landmark developments including the Grand Egyptian Museum, the Central Bank of Egypt, the Etisalat Misr Data Center, government administrative buildings, healthcare complexes, and commercial towers. Our implementations feature busway risers, high-grade ATS, Piller rotary power units, and transformer substations.
Getting in Touch & RFQs
You can submit tender documents, single-line diagrams (SLDs), or Bill of Quantities (BOQ) directly through our website’s “Get a Quote” portal or email them to info@elserafy.com. Our sales engineering office will review specs and issue a formal technical and commercial proposal.
Reach out to us via email at info@elserafy.com or complete our contact form. For immediate emergency dispatch, contact our 24/7 hotline at +20 101 344 9116 or submit a ticket in the client SLA support center.
Careers & Opportunities
Job openings for field service engineers, project managers, and estimation specialists are published on our Careers page and official LinkedIn page. Qualified candidates can submit their CVs directly through those portals.
1000+
Turnkey Projects Delivered Across
Proven Engineering Track Record
Engineered for Uptime, Built for Scale
From custom switchgear assembly to turnkey LV/MV electrical contracting, we deliver robust infrastructure solutions backed by 24/7 SLA maintenance.
Our Success Partners
Empowering Industry Leaders Through Strategic Collaboration
We build enduring partnerships grounded in trust, delivering robust, high-performance solutions engineered to power growth and operational excellence.
'Built on Trust. Driven by Engineering Excellence.'
